CBSSYS Clear - Frequently Asked Questions – 2
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Billing and Rate Plan Information
What regions are included in unlimited long distance calling under the CBSSYS Clear Voice service plan?
The CBSSYS Clear Voice Service plan includes calls to all of the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands.
Where can customers view calling history?
Inbound and outbound call detail is provided on the Call Activity page on your CBSSYS Clear My Account service site. Go to http://cbssys.com/clear/and log into My Account.
Is there a termination fee if customers cancel CBSSYS Clear Voice Service?
Yes. Customers under contract will be charged an early termination fee if they choose to cancel their service prior to the fulfillment of the service term. Information about terminating service can be found at http://cbssys.com/clear/.
Is there a service activation charge to sign up for CBSSYS Clear Voice Service?
There are no activation fees to sign up for CBSSYS Clear Voice Service unless the customer adds CBSSYS Clear Voice Service after activating their CBSSYS Clear Home Internet service and they are not under contract.
Is there a charge for changing the customer’s telephone number?
If the customer changes their primary telephone number from the one they originally received for your CBSSYS Clear Voice Service, they will be assessed a one-time service fee of $9.99 for that change. This fee will show up on their next bill.
What is the CBSSYS Clear Voice Service cancellation policy?
The CBSSYS Clear Voice Service Cancellation and Return Policy follow the same policy as CBSSYS Clear Home Internet Service:
1. Customers may only cancel the CBSSYS Clear Voice Service in the first seven (7) days, and all charges will be credited in full.
2. In the event the customer does not terminate the CBSSYS Clear Voice Service within seven (7) days, the early termination fee will apply.
Not withstanding the foregoing, if CBSSYS Clear cannot confirm a customer’s E911 address upon initial service activation, they will be credited any charges in full for CBSSYS Clear Voice Service and the CBSSYS Clear Voice Service contract will be terminated.
When does billing start?
For an existing CBSSYS Clear customer, CBSSYS Clear Voice Service will bill on the same date as their CBSSYS Clear Home Internet Service. If the service is activated on a different day of the month than their bill date, their first month will be pro-rated. For all new CBSSYS Clear Home Internet and Voice Service customers, the bill date is the day the order was completed plus one. For example, if the order is completed on the 15th, the bill date is the 16th.
What is the Federal Universal Service Fund and why do consumers and businesses have to pay into it?
The Federal Universal Service Fund, or USF, helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, school and libraries and rural health care providers. All telephone companies providing interstate service must contribute to the USF and are permitted to pass their contribution costs on to their customers. The purpose of this charge is to recover our required USF contribution amount attributable to each customer’s interstate and international service charges.. The money collected from the Federal Universal Service Fee is paid by CBSSYS Clear into the Universal Service Fund.
Effective October 1, 2006 CBSSYS Clear implemented the Federal Universal Service Fee as mandated by the FCC. This total USF fee will likely range from 6-10% of phone service charges including the standard fee and international long distance service charges. Specifically, under the FCC’s rules, CBSSYS Clear will compute the USF fee monthly based on the following formula:
[(64.9% x Monthly Service Fee) + International call charges] x the FCC-specified contribution percentage which changes on a quarterly basis (currently 9.1%).
This is the same contribution percentage that is assessed by the FCC on traditional voice providers. CBSSYS Clear will not provide advance notice of changes to the quarterly Universal Service Fund contribution percentage except as required by law. This new USF charge will appear as a separate line item called the Universal Service Fund Fee.
Are you applying the Universal Service Fund Fee to Internet service?
No, the FCC’s rules exempt revenues from Internet service in its assessment on us; therefore we do not apply the fee to Internet service.
Is there an FCC web site for additional information about the Federal Universal Service Fund?
You can visit fcc.gov/cgb/consumerfacts.
What are the minimum system requirements for using CBSSYS Clear Voice Service?
Customers must have the following to use CBSSYS Clear Voice Service:
· Active CBSSYS Clear Home Internet Service
· A regular telephone (corded or cordless) with telephone cord
Is a computer required in order to use CBSSYS Clear Voice Service?
No, a computer is not required to make or receive calls. However, customers will need access to the Internet to administer their account and to manage many of the service features using the online Account Manager.
911 Information
What is 911 & how does it work?
911 is a special phone call that rings directly to the PSAP (Public Safety Answering Point) often operated by the Sherriff’s office in your county. E911 or enhanced-911 means the emergency dispatcher will have your address even if you don’t or can’t say anything on the call. All telephone companies, including CBSSYS Clear, are required by the FCC to provide 911/e911 service to every subscriber. CBSSYS Clear provides 911 service for our phone customers everywhere we offer phone service. In fact, we will not even turn on the phone until we have a good address and we know the 911 call will work.
Why is the correct address so important?
Local telephone companies like Qwest and AT&T maintain an address database called the MSAG. These are the addresses transmitted to the dispatcher when a call is made to an e911 equipped PSAP. CBSSYS Clear is responsible for having an accurate address for the customer’s location where they will be using the service. Please note, this is the 911 address and it’s different than the service, billing and shipping addresses.
What happens if I move the telephone service?
After initial installation, the customer is free to move the telephone service anywhere else on CBSSYS Clear’s network and make phone calls. However, they must update the new 911 service address by going to www.CBSSYS Clear.com, then logging in to “My Account”. They can also call Customer Care at 888.888.3113. The request will take 3-5 days, and they will receive an email confirmation once 911 dialing has been activated at the updated address. E911 may not be available at the new address, and if it is not available, the customer’s CBSSYS Clear Voice Service will be disconnected or suspended. If the customer moves and fails to update the address, then calls 911, the emergency vehicles respond to the old address.
Should customers test 911 Dialing?
No, customers do not need to test 911 dialing. They will receive an email confirmation that their E911 capability has been activated. Once they receive this email confirmation, E911 will be available to them.
When doesn’t 911 work & why?
CBSSYS Clear Voice Service requires a working broadband connection and power. Unlike traditional phone service that works during a power outage, CBSSYS Clear’s phone service does not. This is a critical point to convey to our customers when they are signing up for service. Of course we describe this in our terms of service but let’s tell them verbally, at least once during the sales process. Plugging the RSU and ATA into an uninterruptible power supply will provide added protection in the case of a power outage.
Get CLEAR Service through CBS Systems Corp. and have a Bathrobe worth $39 as a GIFT
Visit: http://cbssys.com/clear/
