CBSSYS Clear - Frequently Asked Questions - 1
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What is CBSSYS Clear Voice?
CBSSYS Clear Voice is telephone service over a broadband connection. Customers can make and receive local and long distance telephone calls the same way they would with traditional phone service and they can use the same telephone. They do not need a computer to make calls.
Is CBSSYS Clear Voice service different from my regular telephone service?
Making calls with CBSSYS Clear Voice Service is virtually the same as making calls on your regular telephone. The service includes basic features like Call Waiting and Caller ID, as well as advanced features like Simultaneous Ring and Voicemail to Email.
Will calls on the CBSSYS Clear Voice line interfere with an existing landline?
No. CBSSYS Clear Voice operates independently from landlines. Making calls on one line will not interfere with calls on the other line.
Is broadband access included with CBSSYS Clear Voice service?
No, however CBSSYS Clear broadband service is required in order to use CBSSYS Clear Voice.
Who can CBSSYS Clear Voice customers call?
Customers can use CBSSYS Clear Voice Service to make and receive calls just as they would with regular phone service regardless of what type of phone service the person they are calling has.
Can customers browse the Web and make calls simultaneously?
Yes, CBSSYS Clear Voice Service allows customers to use the phone and surf the Internet at the same time.
Where is information about E911 located?
E911 service information and limitations can be found in the E911 Information section in this document, or online at http://www.clear.com/company/legal/911.htm.
Will customers be able to use CBSSYS Clear Voice service if the power goes out?
No. If the power goes out, CBSSYS Clear Home Internet and CBSSYS Clear Voice services will not function. However, customers can install an uninterruptable power supply that will enable their CBSSYS Clear services to work in the event of a power outage. Stores like Best Buy sell these devices for around $40.
For online orders, how long will it take for customers to receive the CBSSYS Clear Voice Adapter?
Shipping time will depend on the customer’s geographic location as well as confirmation of E911 availability. In general, customers should receive their new CBSSYS Clear Phone Adapter within 3 to 5 business days. If they do not receive the adapter within 7 business days, please contact CBSSYS Clear Customer care at 888.888.3113.
What equipment will customers receive in the CBSSYS Clear Voice Adapter?
The kit contains the following items:
· Quick Start Guide
· Phone adapter
· Ethernet Cable
· Power Adapter
What should they do if components are missing from the CBSSYS Clear Voice Adapter?
If any of the aforementioned components are damaged or missing from the kit, please contact CBSSYS Clear Customer Care at 888.888.3113.
How will the CBSSYS Clear Voice adapter be sent?
If the customer ordered your CBSSYS Clear Voice Service online or requested your phone adapter to be shipped, it will be sent via U.S. Mail.
Where can I access the Terms & Conditions of CBSSYS Clear Service?
To access and/or print the Terms & Conditions of CBSSYS Clear Services, go to http://www.clear.com/company/legal/terms.php.
How do customers receive a CBSSYS Clear Voice number?
When signing up for the service they will be provided a new phone number associated to the address of their CBSSYS Clear Voice Service.
Can customers have a phone number in a different area code than their home phone?
No, CBSSYS Clear is only offering new phone numbers in the state and city where their CBSSYS Clear Home Internet Service is located.
How can I find the rate center and determine if a phone number can be ported to CBSSYS Clear?
You can check for LNP eligibility in BOSS under Operations, then Manual LNP Check. A job aid can be found here: https://careapps.clearwire.com/ClearAid3/process.aspx?id=434&node=3/35000
How reliable is CBSSYS Clear Voice over CBSSYS Clear Home Internet?
CBSSYS Clear Voice has been thoroughly tested on the CBSSYS Clear network and has been proven to be a great quality phone service. Of course, the quality of the phone service is dependent on the quality of the broadband connection. For this reason, CBSSYS Clear requires a minimum CINR or 8 or greater.
What email address should I enter at the end of the buying process?
You should enter the customer’s primary email address. This can be a CBSSYS Clear email address or an email address from any other email service provider.
Can customers plug multiple telephones into the Phone adapter using a telephone line splitter?
Yes. They can plug a telephone line splitter into the phone one jack on the back of the phone adapter, and then plug two telephones into the splitter. Both telephones will function on that single line.
Can customers get a virus from having CBSSYS Clear Voice Service?
No, having CBSSYS Clear Voice service does not increase the risk of viruses. As a rule, customers should ensure that they exercise good security practices by having an anti-virus service and a personal firewall in place. We encourage customers to have auto-scans and automated virus definition updates in place.
Calling Information
Do customers have to speak through the computer to use CBSSYS Clear Voice service?
No, they do not need a computer to use CBSSYS Clear Voice service. They can use any standard touchtone telephone or cordless telephone provided they have obtained and activated their phone adapter.
What types of telephones work with CBSSYS Clear Voice Service?
Any standard corded or cordless touchtone telephone will work with the digital voice adapter. We suggest using a cordless phone with multiple handsets to increase your level of freedom and convenience. To reduce interference with CBSSYS Clear Home Internet and standard Wi-Fi routers, it is recommended to use 5.8 Ghz cordless phones.
Can customers connect a home alarm or security system to their CBSSYS Clear Voice Service?
No, at this time CBSSYS Clear Voice Service does not support home alarm or security systems.
How do customers make local calls?
Customers can make local calls by dialing the
7 digit phone number or dialing the 3 digit area code plus the 7 digit phone number. A local call is any call within the same area code.
How do customers make long distance calls?
They make long distance calls by dialing the 3 digit area code and 7 digit phone number. A long distance call is any call outside the customer’s area code.
How do customers make international calls?
Direct dial international calls can be made by dialing 011, the country code, and the phone number. All international calls are billed at competitive per-minute rates, which can be found at http://www.clear.com/internet-phone-service/international.php. Rates are subject to change without notice. Please note: In order to decrease the likelihood of fraud, it is not possible to make calls to the following countries:
· * Cook Islands
· * Guinea-Bissau
· * Nauru
· * Papua New Guinea.
· * Sao Tome & Principe
· * Tokelau
· * Tuvalu
· * Kiribati
· * Vanuatu
Can outgoing international calls be blocked?
Yes, outgoing international calls can be blocked with the exception of Canada, Puerto Rico, the U.S. Virgin Islands, and Guam. Go to My Account and Features management and disable the ability to make out-going calls. International calling can be re-activated at any time by changing the status in My Account.
Can CBSSYS Clear Voice customers receive incoming collect calls?
No. At this time, it's not possible to receive incoming collect calls.
Can customers dial 911 on my CBSSYS Clear Voice Service?
Yes, all customers can dial 911 using CBSSYS Clear Voice Service. Confirmation of E911 availability is required before activation of CBSSYS Clear Voice Service. However, E911 capability is not available in some areas. There are key differences between traditional 911 calling and 911 calling on any VoIP service. Please review the 911 Information section in this document, or online at http://www.clear.com/company/legal/911.htm.
Can customers make toll-free calls (such as 800, 888, 877, 866 calls)?
Yes, customers can place calls to these toll-free numbers.
Can customers make operator assisted calls with CBSSYS Clear Voice Service?
No, this feature is not currently available.
Can customers make 411 directory assistance calls with CBSSYS Clear Voice Service?
Yes, customers can dial 411 on their CBSSYS Clear Voice Service phone. They will reach Directory Assistance which provides you both White Pages and Yellow Pages listing information. However, this does not provide any information on unlisted phone numbers. 411 directory assistance is available for an additional charge of $0.99 per call.
Can customers make 900 or 976 calls with CBSSYS Clear Voice Service?
No, these services are not currently available.
Can customers make other N11 calls (such as 211, 611, and 711)?
CBSSYS Clear Voice supports 711 to accommodate hearing and speech disabled individuals.
Additional information is available at http://www.clear.com/company/legal/Telecommunications_Relay_Service.htm.
Can customers use dial-around (i.e. 10-10) numbers with CBSSYS Clear Voice Service?
No, these services are not currently available.
Can customers use CBSSYS Clear Voice Service to make TDD (Telecommunications Devices for the Deaf) calls?
No, TDD capability is not currently available.
Get CBSSYS CLEAR Service through CBS Systems Corp. and have a Bathrobe worth $39 as a GIFT
Visit: http://cbssys.com/clear/
