CBSSYS Clear Voice Feature Guide

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CBSSYS Clear Voice Feature Guide

Beyond unlimited local and long distance calling, CBSSYS Clear Voice delivers extraordinary features.

 Remote Administration with My Account

CBSSYS Clear Voice’s remote management puts the customer in control with easy-to-use, web-based management dashboard. With My Account, customers can learn more about every feature and make changes to their options from anywhere and with any web browser. They can access their account: https://www.clear.com/my_account/signin.php.

 Advanced Call Forwarding

Advanced Call Forwarding is powerful and easy to use. Forward some or all calls to one or more numbers, simultaneously or in sequence, and on any schedule. Whichever phone the customer answers is where they take the call, and all of the other phones stop ringing immediately. From simple, simultaneous ringing of both their home and mobile phones to more complex configurations that ring a list of phone numbers sequentially, advanced call forwarding has it all.

Voicemail to Email

CBSSYS Clear Voice lets customers access voicemail whenever, wherever and however they choose. With voicemail to email, they can access voicemail directly through their email. Voicemail from Clearwire will send them an email and attach the actual spoken message as an audio (.wav) file. They can play back messages through their PC, without ever touching a phone. And of course, they can still check your voicemail by dialing in the old fashioned way.

Outbound Call Blocking

Prevent any outgoing calls to long-distance or international destinations.

Call Screening

With call screening, customers can enjoy freedom from unwanted callers while still getting calls from the people they care about. Activate the call screening feature for individual numbers or for all callers without valid caller ID.

Do Not Disturb

Do Not Disturb allows customers to create a recurring schedule when all incoming calls are automatically sent to voicemail. This feature allows them to avoid calls during an important meeting or during dinnertime.

Call Activity History

Available in My Account, call activity history allows customers to view their call detail records for all calls, not just long-distance. The data is updated every fifteen minutes and call records are archived.

Portability

Customers can take their CBSSYS Clear Voice service with them when they move just by updating their 911 address in My Account. The changes will take effect immediately. No more phone company delays or re-connect charges. Perfect for the cross-town move or the student back and forth between home and the dorm.

Phone Number Management

Customers can change a phone number at any time for just $9.99, and they can purchase secondary inbound numbers from any market CBSSYS Clear Voice serves for just $9.99 a month.

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CBSSYS Clear - Frequently Asked Questions – 3

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Feature Activation

What happens to calls if the customer’s CBSSYS Clear Home Internet Service is not working?

If the CBSSYS Clear Home Internet service is not working, calls to the customer’s CBSSYS Clear Voice line will be routed to their voicemail box. Customers will have to retrieve their messages by dialing into their voicemail box from another phone line.

Does faxing work over the CBSSYS Clear Voice line? 

Yes, customers can send and receive faxes on their CBSSYS Clear Voice line. They should dial *99 and then the number they are faxing, or program their machine to automatically dial *99 on every call. Also, the following fax machine settings should be used in conjunction with CBSSYS Clear Voice service:

·         Turn of Error Correction Mode

·         Set Baud rate to 9600

·         Set Resolution to Standard

Why would customers want a Secondary Number?

Secondary numbers allow customers to have a local number in different cities. For example, a customer that resides in Stockton, California and has a primary number with a Stockton area code can get a secondary number associated with Visalia, California. This allows their friends and families who reside in Visalia, CA to call them at this local number so that they do not incur any long distance charges.

If the customer’s secondary number area code is different than their home number area code, will people calling them be charged long distance charges?

It depends. Callers may be charged long distance or local charges based upon the relationship of their area code and number to the customer’s primary or secondary numbers.

How many phone numbers can customers have with CBSSYS Clear Voice Service?

Customers can have only one primary number from CBSSYS Clear Voice Service. This number must be an area code associated to the service address of the CBSSYS Clear Voice Service. This primary number will be the number that all calls originate from and the number that appears on others' Caller ID displays. Customers can have up to sixteen secondary numbers in the same city or different cities where CBSSYS Clear offers secondary numbers. These secondary number are available for $9.99 per month.

Can customers forward their CBSSYS Clear Voice line to any phone number?

Yes. With Advanced Call Forwarding, customers can forward their CBSSYS Clear Voice calls to any phone number in the U.S. or Canada.

If the customer’s CBSSYS Clear Voice line is forwarded to another phone number, will their secondary numbers be forwarded?

Yes. When Advanced Call Forwarding is enabled, the entire phone line is forwarded (i.e. all incoming calls) to another destination.

How many numbers can customers forward my CBSSYS Clear Voice to?

With Advanced Call Forwarding, customers can forward their CBSSYS Clear Voice line to up to 10 numbers. They can even select whether to have all 10 destination numbers ring all at once or one after the other.

Can customers change their CBSSYS Clear Voice phone number?

Yes, they can change their number by contacting Customer Care at 888.888.3113.

How many numbers can be screened with the CBSSYS Clear Voice Call Screening feature?

Up to 10 numbers may be screened. Customers can add and remove numbers at any time as well as screen all calls from all private or unknown numbers.

What happens when people whose numbers are screened call?

When a certain phone number is screened, any incoming calls from that number will automatically be forwarded to voicemail.

What happens when customers forward their CBSSYS Clear Voice line but they are screening some phone numbers at the same time?

Call Screening always takes priority over Advanced Call Forwarding settings. So even though the line is forwarded, people calling from screened phone numbers will continue to be automatically directed to voicemail.

What happens when Advanced Call Forwarding and Do Not Disturb are activated at the same time?

Do Not Disturb always takes priority over Advanced Call Forwarding settings. So in this case, even though the line is forwarded, incoming calls would still be directed to voicemail.

When Simultaneous Ring is on, which voicemail will the caller be sent to?

With Simultaneous Ring, the voicemail that picks up first is where the caller will leave the message.  For example, if the CBSSYS Clear voicemail is set to pick up after 4 rings and the cell phone’s voicemail is set to pick up after 6 rings, the voicemail will be left in the CBSSYS Clear voicemail box. 

Does the CBSSYS Clear number need to be listed in the Advanced Call Forwarding feature in order for it to ring?

 Yes, customers must list their CBSSYS Clear number if they want it to be included in their call forwarding scenarios.

Can customers call toll-free numbers?

Yes, customers can make calls to toll-free numbers such as 1-800, 1-888, 1-877, 1-866, etc.

Is 7-digit dialing available with CBSSYS Clear Voice service?

Yes, CBSSYS Clear Voice service allows for 7-digit dialing or 10 digit dialing (area code plus number) for any number within the same area code as the primary phone number. For all local or long distance calls outside your area code, the customer is required to dial 10-digit or 11-digits (1+ 3-digit area code + 7-digit number).

Can customers see a detailed view of their CBSSYS Clear Voice usage?

Yes. They can view their CBSSYS Clear Voice usage by going to http://cbssys.com/clear/, My Account management. They will need to go to the CBSSYS Clear Voice section and then click on usage history. Usage is broken down by date, time, inbound/outbound, other party phone number, length and charges for each call.

Voicemail

How many voicemail boxes are included with CBSSYS Clear Voice Service?

One voicemail box is included with CBSSYS Clear Voice service. Unanswered calls to the customer’s phone number or any secondary numbers will be directed to that same voicemail box.

How do customers access voicemail?

There are two ways to access voicemail:

·         By telephone.
Customers can access voicemail by dialing *98 when calling from their own phone. If they are calling from another phone, such as their cell phone or work phone, they can dial their CBSSYS Clear Voice number, then press “9” and follow the prompts.

·         By email.
Customers can choose to have their voicemail sent to their email address as a .wav attachment. They can then listen to voicemail by opening the attachment (the file will normally play in either Windows Media Player or some other player). Voicemail will not be transcribed into text format. Rather, customers can listen to messages the way they were recorded. Until they open the email message, they can continue to retrieve these messages by dialing into the voicemail box.

How many messages can the mailbox hold?

25

What is the maximum length of a voicemail message?

3 minutes

How long can the personal greeting be?

30 seconds

Can customers receive messages via email?

Yes. In the features dashboard they can change their voicemail settings so that they receive voicemail via email. By choosing email, each voicemail message will be sent as a WAVE (.WAV) attachment to the email account. Customers can listen to their messages as often as they wish, or forward them to other email addresses.

What type of Voicemail Greetings can be used?

You can record your own personal greeting or use the default greeting.

Can customers change the number of rings before voicemail picks up?

Yes. Customers can set the number of rings between 1 and 9 under the Voicemail section in the Features Dashboard.

 How long are my messages stored?

New or skipped messages are saved for 21 days. Saved messages are stored for 7 days. If the customer receives their voicemail via email, new messages are automatically archived and stored for 7 days.

Will customers be notified that a message will be deleted?

Yes. They will hear a deletion warning message and may save the message again to prevent deletion.

How will customers know that they have a Voicemail message?

They will hear a series of tones before the dial tone. These tones are not heard if the customer receives voicemail via email.

How do the customers know when the message was left?

There is a date and time playback header on messages. This can be turned on or off by pressing 5.

What are the Voicemail Playback options?

Here are the options:

0 – Help Message

1 – Rewind 10 seconds

2 – Pause

3 – Skip forward

3-3 – Go to the end of the message

4 – Slow playback down

5 – Play envelope

6 – Speed playback up

7 – Ignore

8 – Normal volume

9 – Louder volume

# - Skip message

8 – End message review

Local Number Portability

What is local number portability?

Local Number Portability (LNP) means our customer can transfer their telephone number from their old phone company to CBSSYS Clear. A known, valid email address in BOSS is critical for LNP processing.  Cell phone numbers are portable if the rate center is the same as the service address.

Are cell phone numbers portable?

Yes, wireless number porting is active. Note that the wireless number must originate from the same “telephone company rate center” as the customer’s service address. This is a significant limitation as the rate centers often (66% of the time), will not match. Your Market Development Coordinator has the tools in BOSS to tell you if a number is portable.

How does the porting process work?

1.      Begin the LNP order through SalesOE at time of sale or anytime thereafter by the customer through My Account. LNP should take 5-10 business days, but can take up to 30 days.

2.      CBSSYS Clear provides a temporary telephone number until porting is complete.

3.      The customer must fill out the eLOA within 5-days of the port order. Fill this out on behalf of the customer at time of order if possible.

4.      The customer will be notified of the port date through My Account.

5.      Success! The number will be moved from previous provider to CBSSYS Clear. The temporary number will be removed and the ported number assigned.

6.      Instruct the customer to cancel their old service only after the port is complete. Their previous service will not automatically cancel. The customer should NOT cancel the account before the port is complete.

What happens if there is a problem?

We will notify the customer with an email, and My Account will reflect the current status. In many cases, the customer can resolve the issue themselves and resubmit the request.

What factors can cause delays?

·         A bad or missing email address for the customer in BOSS.

·         If the customer is under contract with their old phone company.

·         Features on the phone line like: DSL, transfer freeze, distinctive ring, ring master, ISDN or CENTREX, can cause the order to be rejected by the old phone company.

·         Pending changes on the old phone line like a move order or cancellation.

·         The eLOA was not completed in five days and the port order was cancelled.

Can a CBSSYS Clear phone number be ported to another provider?

Yes, if a customer signs up for phone service with another provider and wants to keep their CBSSYS Clear number, they are able to keep their number.

Troubleshooting FAQs

What should the customer do if they can’t get dial tone?

·         Make sure their CBSSYS Clear Home Internet Service is functioning properly. A functioning Internet connection is required to make and receive phone calls.

·         Have the customer power cycle the Phone Adapter & CBSSYS Clear Modem by unplugging the power cord (the small black wire) for 10 to 15 seconds and then plugging it back in. Wait for the light to turn solid green before proceeding.

·         Make sure the telephone is plugged into the "Phone1" jack on the Phone Adapter.

·         Make sure that all the cables and adapters are securely plugged in and that all of the modem and phone adapter lights are lit showing power.

·         Try plugging the phone they'll be using into a normal phone jack at home to make sure it's working properly.

What if the customer moved their Phone Adapter within their household and can no longer make or receive calls?

Make sure that the Ethernet cable is properly connected to the Phone Adapter and to the router/home network, and that the telephone wire is connected to the Phone 1 port on the Phone adapter.

Why doesn’t the Call Waiting or Caller ID feature work when the CBSSYS Clear Voice service is forwarded to another phone line.

These features depend on the phone line to which the customer has forwarded their CBSSYS Clear Voice calls. For example, if you forward your CBSSYS Clear Voice number a number that does not support Call Waiting or Caller ID, you won't have access to those features.

When calling an IVR system (such as online banking), the customer is unable to complete their transaction.

This may happen when the Internet connection experiences high latency. When the customer presses a digit on the telephone keypad, the audio signal that's being sent is slow and gets to the IVR system after the timeout feature of that IVR. Latency is related to the speed at which information travels from point A to point B. It may be possible to correct the situation by contacting customer care.

What if the customer has activated their Voicemail to Email feature but is not getting their email messages.

There are several possible reasons why they might not be receiving the email messages:

·         When configuring this feature, the email address was not entered correctly. The customer should go to My Account management at http://cbssys.com/clear/ to verify that they entered their email address correctly.

·         The email inbox currently exceeds its capacity, and is not allowing any more messages to come in.

·         The spam filter is rejecting the email messages, or sending them to a junk mail folder.

When the customer receives voicemail by email, they cannot hear the message.

If Windows Media Player (or the customer’s preferred *.wav player) opens and they still can't hear the message, it may be because:

·         The caller hung up after the beep.

·         The speakers are not turned on.

·         Their audio player may require a plug-in.

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CBSSYS Clear - Frequently Asked Questions – 2

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Billing and Rate Plan Information

What regions are included in unlimited long distance calling under the CBSSYS Clear Voice service plan?

The CBSSYS Clear Voice Service plan includes calls to all of the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands.

 Where can customers view calling history?

Inbound and outbound call detail is provided on the Call Activity page on your CBSSYS Clear My Account service site. Go to http://cbssys.com/clear/and log into My Account.

 Is there a termination fee if customers cancel CBSSYS Clear Voice Service?

Yes. Customers under contract will be charged an early termination fee if they choose to cancel their service prior to the fulfillment of the service term. Information about terminating service can be found at http://cbssys.com/clear/.

 Is there a service activation charge to sign up for CBSSYS Clear Voice Service?

There are no activation fees to sign up for CBSSYS Clear Voice Service unless the customer adds CBSSYS Clear Voice Service after activating their CBSSYS Clear Home Internet service and they are not under contract.

 Is there a charge for changing the customer’s telephone number?

If the customer changes their primary telephone number from the one they originally received for your CBSSYS Clear Voice Service, they will be assessed a one-time service fee of $9.99 for that change. This fee will show up on their next bill.

 What is the CBSSYS Clear Voice Service cancellation policy?

The CBSSYS Clear Voice Service Cancellation and Return Policy follow the same policy as CBSSYS Clear Home Internet Service:

1.      Customers may only cancel the CBSSYS Clear Voice Service in the first seven (7) days, and all charges will be credited in full.

2.      In the event the customer does not terminate the CBSSYS Clear Voice Service within seven (7) days, the early termination fee will apply.

Not withstanding the foregoing, if CBSSYS Clear cannot confirm a customer’s E911 address upon initial service activation, they will be credited any charges in full for CBSSYS Clear Voice Service and the CBSSYS Clear Voice Service contract will be terminated.

 When does billing start?

For an existing CBSSYS Clear customer, CBSSYS Clear Voice Service will bill on the same date as their CBSSYS Clear Home Internet Service. If the service is activated on a different day of the month than their bill date, their first month will be pro-rated. For all new CBSSYS Clear Home Internet and Voice Service customers, the bill date is the day the order was completed plus one. For example, if the order is completed on the 15th, the bill date is the 16th.

 What is the Federal Universal Service Fund and why do consumers and businesses have to pay into it? 

The Federal Universal Service Fund, or USF, helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, school and libraries and rural health care providers.  All telephone companies providing interstate service must contribute to the USF and are permitted to pass their contribution costs on to their customers. The purpose of this charge is to recover our required USF contribution amount attributable to each customer’s interstate and international service charges.. The money collected from the Federal Universal Service Fee is paid by CBSSYS Clear into the Universal Service Fund.

Effective October 1, 2006 CBSSYS Clear implemented the Federal Universal Service Fee as mandated by the FCC.  This total USF fee will likely range from 6-10% of phone service charges including the standard fee and international long distance service charges. Specifically, under the FCC’s rules, CBSSYS Clear will compute the USF fee monthly based on the following formula:

 [(64.9% x Monthly Service Fee) + International call charges] x the FCC-specified contribution percentage which changes on a quarterly basis (currently 9.1%).

This is the same contribution percentage that is assessed by the FCC on traditional voice providers. CBSSYS Clear will not provide advance notice of changes to the quarterly Universal Service Fund contribution percentage except as required by law. This new USF charge will appear as a separate line item called the Universal Service Fund Fee.

 Are you applying the Universal Service Fund Fee to Internet service?

No, the FCC’s rules exempt revenues from Internet service in its assessment on us; therefore we do not apply the fee to Internet service.

 Is there an FCC web site for additional information about the Federal Universal Service Fund?

You can visit fcc.gov/cgb/consumerfacts.

Network & System Requirements

What are the minimum system requirements for using CBSSYS Clear Voice Service?

Customers must have the following to use CBSSYS Clear Voice Service:

·         Active CBSSYS Clear Home Internet Service

·         A regular telephone (corded or cordless) with telephone cord

Is a computer required in order to use CBSSYS Clear Voice Service?

No, a computer is not required to make or receive calls. However, customers will need access to the Internet to administer their account and to manage many of the service features using the online Account Manager.

911 Information

What is 911 & how does it work?

911 is a special phone call that rings directly to the PSAP (Public Safety Answering Point) often operated by the Sherriff’s office in your county. E911 or enhanced-911 means the emergency dispatcher will have your address even if you don’t or can’t say anything on the call. All telephone companies, including CBSSYS Clear, are required by the FCC to provide 911/e911 service to every subscriber. CBSSYS Clear provides 911 service for our phone customers everywhere we offer phone service. In fact, we will not even turn on the phone until we have a good address and we know the 911 call will work.

Why is the correct address so important?

Local telephone companies like Qwest and AT&T maintain an address database called the MSAG. These are the addresses transmitted to the dispatcher when a call is made to an e911 equipped PSAP. CBSSYS Clear is responsible for having an accurate address for the customer’s location where they will be using the service. Please note, this is the 911 address and it’s different than the service, billing and shipping addresses.

What happens if I move the telephone service?

After initial installation, the customer is free to move the telephone service anywhere else on CBSSYS Clear’s network and make phone calls. However, they must update the new 911 service address by going to www.CBSSYS Clear.com, then logging in to “My Account”. They can also call Customer Care at 888.888.3113. The request will take 3-5 days, and they will receive an email confirmation once 911 dialing has been activated at the updated address. E911 may not be available at the new address, and if it is not available, the customer’s CBSSYS Clear Voice Service will be disconnected or suspended. If the customer moves and fails to update the address, then calls 911, the emergency vehicles respond to the old address.

Should customers test 911 Dialing?

No, customers do not need to test 911 dialing. They will receive an email confirmation that their E911 capability has been activated. Once they receive this email confirmation, E911 will be available to them.

When doesn’t 911 work & why?

CBSSYS Clear Voice Service requires a working broadband connection and power. Unlike traditional phone service that works during a power outage, CBSSYS Clear’s phone service does not. This is a critical point to convey to our customers when they are signing up for service. Of course we describe this in our terms of service but let’s tell them verbally, at least once during the sales process. Plugging the RSU and ATA into an uninterruptible power supply will provide added protection in the case of a power outage.

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CBSSYS Clear - Frequently Asked Questions - 1

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Overview

What is CBSSYS Clear Voice?

CBSSYS Clear Voice is telephone service over a broadband connection. Customers can make and receive local and long distance telephone calls the same way they would with traditional phone service and they can use the same telephone. They do not need a computer to make calls.

Is CBSSYS Clear Voice service different from my regular telephone service?

Making calls with CBSSYS Clear Voice Service is virtually the same as making calls on your regular telephone. The service includes basic features like Call Waiting and Caller ID, as well as advanced features like Simultaneous Ring and Voicemail to Email.

Will calls on the CBSSYS Clear Voice line interfere with an existing landline?

No. CBSSYS Clear Voice operates independently from landlines. Making calls on one line will not interfere with calls on the other line.

Is broadband access included with CBSSYS Clear Voice service?

No, however CBSSYS Clear broadband service is required in order to use CBSSYS Clear Voice.

Who can CBSSYS Clear Voice customers call? 

Customers can use CBSSYS Clear Voice Service to make and receive calls just as they would with regular phone service regardless of what type of phone service the person they are calling has.

Can customers browse the Web and make calls simultaneously?

Yes, CBSSYS Clear Voice Service allows customers to use the phone and surf the Internet at the same time.

Where is information about E911 located?

E911 service information and limitations can be found in the E911 Information section in this document, or online at http://www.clear.com/company/legal/911.htm.

Will customers be able to use CBSSYS Clear Voice service if the power goes out?

No. If the power goes out, CBSSYS Clear Home Internet and CBSSYS Clear Voice services will not function. However, customers can install an uninterruptable power supply that will enable their CBSSYS Clear services to work in the event of a power outage. Stores like Best Buy sell these devices for around $40.

For online orders, how long will it take for customers to receive the CBSSYS Clear Voice Adapter?

Shipping time will depend on the customer’s geographic location as well as confirmation of E911 availability. In general, customers should receive their new CBSSYS Clear Phone Adapter within 3 to 5 business days. If they do not receive the adapter within 7 business days, please contact CBSSYS Clear Customer care at 888.888.3113.

What equipment will customers receive in the CBSSYS Clear Voice Adapter?

The kit contains the following items:

·         Quick Start Guide

·         Phone adapter

·         Ethernet Cable

·         Power Adapter

What should they do if components are missing from the CBSSYS Clear Voice Adapter?

If any of the aforementioned components are damaged or missing from the kit, please contact CBSSYS Clear Customer Care at 888.888.3113.

How will the CBSSYS Clear Voice adapter be sent?

If the customer ordered your CBSSYS Clear Voice Service online or requested your phone adapter to be shipped, it will be sent via U.S. Mail.

Where can I access the Terms & Conditions of CBSSYS Clear Service?

To access and/or print the Terms & Conditions of CBSSYS Clear Services, go to http://www.clear.com/company/legal/terms.php.

How do customers receive a CBSSYS Clear Voice number?

When signing up for the service they will be provided a new phone number associated to the address of their CBSSYS Clear Voice Service.

Can customers have a phone number in a different area code than their home phone?

No, CBSSYS Clear is only offering new phone numbers in the state and city where their CBSSYS Clear Home Internet Service is located.

How can I find the rate center and determine if a phone number can be ported to CBSSYS Clear?

You can check for LNP eligibility in BOSS under Operations, then Manual LNP Check. A job aid can be found here: https://careapps.clearwire.com/ClearAid3/process.aspx?id=434&node=3/35000

How reliable is CBSSYS Clear Voice over CBSSYS Clear Home Internet?

CBSSYS Clear Voice has been thoroughly tested on the CBSSYS Clear network and has been proven to be a great quality phone service. Of course, the quality of the phone service is dependent on the quality of the broadband connection. For this reason, CBSSYS Clear requires a minimum CINR or 8 or greater.

What email address should I enter at the end of the buying process?

You should enter the customer’s primary email address. This can be a CBSSYS Clear email address or an email address from any other email service provider.

Home Networking & Security

Can customers plug multiple telephones into the Phone adapter using a telephone line splitter?

Yes. They can plug a telephone line splitter into the phone one jack on the back of the phone adapter, and then plug two telephones into the splitter. Both telephones will function on that single line.

Can customers get a virus from having CBSSYS Clear Voice Service?

No, having CBSSYS Clear Voice service does not increase the risk of viruses. As a rule, customers should ensure that they exercise good security practices by having an anti-virus service and a personal firewall in place. We encourage customers to have auto-scans and automated virus definition updates in place.

Calling Information

Do customers have to speak through the computer to use CBSSYS Clear Voice service?

No, they do not need a computer to use CBSSYS Clear Voice service. They can use any standard touchtone telephone or cordless telephone provided they have obtained and activated their phone adapter.

What types of telephones work with CBSSYS Clear Voice Service?

Any standard corded or cordless touchtone telephone will work with the digital voice adapter. We suggest using a cordless phone with multiple handsets to increase your level of freedom and convenience. To reduce interference with CBSSYS Clear Home Internet and standard Wi-Fi routers, it is recommended to use 5.8 Ghz cordless phones.

Can customers connect a home alarm or security system to their CBSSYS Clear Voice Service?

No, at this time CBSSYS Clear Voice Service does not support home alarm or security systems.

How do customers make local calls?

Customers can make local calls by dialing the
7 digit phone number or dialing the 3 digit area code plus the 7 digit phone number. A local call is any call within the same area code.

How do customers make long distance calls?

They make long distance calls by dialing the 3 digit area code and 7 digit phone number. A long distance call is any call outside the customer’s area code.

How do customers make international calls?

Direct dial international calls can be made by dialing 011, the country code, and the phone number. All international calls are billed at competitive per-minute rates, which can be found at http://www.clear.com/internet-phone-service/international.php. Rates are subject to change without notice. Please note: In order to decrease the likelihood of fraud, it is not possible to make calls to the following countries:

·         * Cook Islands 

·         * Guinea-Bissau 

·         * Nauru 

·         * Papua New Guinea. 

·         * Sao Tome & Principe 

·         * Tokelau 

·         * Tuvalu 

·         * Kiribati 

·         * Vanuatu 

Can outgoing international calls be blocked?

Yes, outgoing international calls can be blocked with the exception of Canada, Puerto Rico, the U.S. Virgin Islands, and Guam. Go to My Account and Features management and disable the ability to make out-going calls. International calling can be re-activated at any time by changing the status in My Account.

Can CBSSYS Clear Voice customers receive incoming collect calls?

No. At this time, it's not possible to receive incoming collect calls.

Can customers dial 911 on my CBSSYS Clear Voice Service?

Yes, all customers can dial 911 using CBSSYS Clear Voice Service. Confirmation of E911 availability is required before activation of CBSSYS Clear Voice Service. However, E911 capability is not available in some areas. There are key differences between traditional 911 calling and 911 calling on any VoIP service. Please review the 911 Information section in this document, or online at http://www.clear.com/company/legal/911.htm.

Can customers make toll-free calls (such as 800, 888, 877, 866 calls)?

Yes, customers can place calls to these toll-free numbers.

Can customers make operator assisted calls with CBSSYS Clear Voice Service?

No, this feature is not currently available.

Can customers make 411 directory assistance calls with CBSSYS Clear Voice Service?

Yes, customers can dial 411 on their CBSSYS Clear Voice Service phone. They will reach Directory Assistance which provides you both White Pages and Yellow Pages listing information. However, this does not provide any information on unlisted phone numbers. 411 directory assistance is available for an additional charge of $0.99 per call.

Can customers make 900 or 976 calls with CBSSYS Clear Voice Service?

No, these services are not currently available.

Can customers make other N11 calls (such as 211, 611, and 711)?

CBSSYS Clear Voice supports 711 to accommodate hearing and speech disabled individuals. 
Additional information is available at http://www.clear.com/company/legal/Telecommunications_Relay_Service.htm. 

Can customers use dial-around (i.e. 10-10) numbers with CBSSYS Clear Voice Service?

No, these services are not currently available.

Can customers use CBSSYS Clear Voice Service to make TDD (Telecommunications Devices for the Deaf) calls?

No, TDD capability is not currently available.

Get CBSSYS CLEAR Service through CBS Systems Corp. and have a Bathrobe worth $39 as a GIFT

Visit: http://cbssys.com/clear/

Introduction to CBSSYS Clear Internet Connection

Visit: http://cbssys.com/clear/

CLEAR is Super Fast Mobile Internet

 What Is CLEAR?

CLEAR 4G WiMAX is next generation mobile internet from Clear wire that works as fast around town as it does at home*. Because CLEAR covers a wide area you don't have to find a hotspot—the hotspot goes with you, anywhere CLEAR has coverage.

 Why CLEAR?

CLEAR is faster. With download speeds of up to 4Mbps and upload speeds of up to 500 Kbps.

Ø   Watch live sports on a train

Ø   Email a huge presentation from the park

Ø   Let your kids play online games while you get your hair cut

Next-Generation Technology

Today’s mobile networks were mostly designed for making phone calls (using 3G or Third Generation technology). However, the CLEAR 4G WiMAX network is being built with the internet in mind (using 4G technology).

 How Fast is “Super Fast”?

Really fast. CLEAR 4G is four times faster than 3G, with average speeds of 3 to 6 Mbps and bursts over 10 Mbps.

 Clear Advantages

Ø   Speed: Super fast internet everywhere

Ø   Consistency: At home or on-the-go, CLEAR provides consistent speeds that you can rely on.

Ø   Simplicity: Easy to install. Easy to use. We keep things CLEAR!

Ø   Openness: CLEAR supported by robust vendor ecosystem

WiMAX

WiMAX technology provides:

Ø   CLEAR uses a 4G technology that differs from Wi-Fi called WiMAX, which provides service areas measured in miles, not feet.

Ø   Lower Cost, wider coverage, higher capacity, portability and a single standard.

Ø  High speed of broadband service

Ø  Wireless rather than wired access, therefore much less expensive than Cable or DSL and much easier to extend to suburban and rural areas

Ø  Broad coverage like cell phone network (instead of small Wi-Fi hotspots)

Clear Focus

Ø   Mobile Internet

–        Go anywhere in our coverage area and get the same super fast internet you get at home.

Ø  Home/Business Internet

–        Get online at lightning-fast speeds with no appointment, no installation and no phone line needed. Just plug and surf!

Ø  Home/Business Voice

–        Talk as long as you want, when you want, to anywhere in the US, Canada and Puerto Rico.

Visit: http://cbssys.com/clear/

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